Care that continues beyond the purchase
With the Aftercare Program, we take care of your accessories with the same dedication with which they were created-a service that guarantees handcrafted repairs, free pickup and return for 18 months.
A simple and transparent process
From registration to return, every detail is followed by us:
- Free home pickup
- Handcrafted repair performed by our craftsmen
- Free drop-off at no extra charge
Artisan Care
To repair is to care.
Each repair is entrusted to our craftsmen, who work as carefully as the accessory was created.
The Aftercare Program covers all necessary repairs except for natural wear and tear on the soles.
REGISTRATION
Enter your purchase information
ACTIVATION
Receive email confirmation now
FREE PICKUP
Free home pickup of your accessory
CRAFT REPAIR
Handcrafted repair performed by our craftsmen
FREE RETURN
Free home delivery
Everything you need to know about Aftercare Program
Frequently asked questions
The Rodo Craftsman Warranty is valid for 18 months from the date of purchase. However, coverage becomes effective the moment you register your accessory through the Aftercare Program.
The product code can be found on the white label on the box. It is the identifying number beginning with the letter S (for shoes) or the letter B (for bags).
The warranty lasts for 18 months from the date of purchase.
The warranty covers all necessary repairs due to accidental damage, excluding only natural wear and tear of the soles.
Throughout the warranty period, you can contact us by writing to care@rodo.it to request a repair.
We will arrange for free home pickup, and we may possibly request some photos of the product to assess the necessary work.
No, it is not necessary to keep proof of purchase.
No, the Aftercare Program provides one repair per registered product.
Yes, the guarantee is valid for purchases made both online and in authorized boutiques.
Yes, the service is available worldwide.